Coordinated, prepared and presented downtime scheduled tasks to client. Arranged vendor, client and internal team reviews of required maintenance following notification by vendor prior to scheduling maintenance. Managed downtime to the schedule and made go-no go decisions based on amount of work remaining against scheduled downtime. Managed monthly maintenance downtime through coordination between teams, internal and vendor, including communication to client with the agreement on the scheduled tasks as the expected outcome. Responsible for twice weekly jurisdictional CABs covering both US and UK offices and producing a Forward Schedule of Change report daily distributed to a wide audience. Reviewed all change implementations enforcing internal change management compliance and representing client's environment in cross jurisdictional change meetings. Assigned the roles of Change and Incident Manager in addition to being part of the Delivery Team supporting the outsourcing customer contract administration. 
Provide training to the business partners and clients on changes to the technology.Educate the information technology organization on the direction of the business. Write test plans and conducts a variety of test cases to confirm the outcomes of the requirement changes meet the expectations of the business partners and clients.Negotiate agreements and commitments by facilitating communication between business units and information technology from initial requirements to final implementation.
Research business strategies and provides recommendations on best practices and changes in technology. Build client relationships and maintain rapport throught Agile SDLC Formulate, defines and provides costing for the business process redesign and documentation for new technology or changes to existing technology to meet technical requirements. 
Serve as an integral participant in the business process redesign and documentation as needed for new technology.Act as a liaison between the business community and the information technology organization in order to provide technical solutions to meet user and business needs.Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.Engagements included: managing a customer information data warehouse for a major client in the hospitality/entertainment industry.Transition Manager leading the transition of client IT operations to an outsourced solution with HP.Program Manager leading go-to green activities for an application development project at a global automotive parts supplier that was behind schedule and over budget, to a successful resolution.Developed strategy and support delivery model to support the introduction of new tools and processes in the organization.Account teams realized the following benefits: identified and recaptured revenue leakage gained line of sight visibility into project status and health improved cost management.Delivery assurance and process innovation agent re-designing account PM, time and financial management practices in the Americas.
Accountable for delivering a bottom-line impact through quality improvement and management of client relationships at the executive level. Delivery manager for the migration of a major energy company's application environments to a virtual private cloud to support a major divestiture. Looking for drafting your winning cover letter? See our sample Delivery Manager Cover Letter. Education specifications vary depending on the type of industry but most of the candidates showcase a bachelor’s degree in the related field. The ideal candidate applying for this post should demonstrate such skills as – outstanding customer service skills, telephone etiquette, computer literacy, courtesy, team management skills, the ability to state fair quotes, and solid sales orientation. A well-drafted Delivery Manager Resume describes duties such as – reviewing customer’s orders, supervising and managing the delivery team, providing service quotes, making follow-up calls, promoting new services, performing resource allocation, evaluating staff performance, determining training needs, reporting delivery status, performing customer negotiations and providing customer service in a timely manner. The delivery managers are involved in supervising the delivery services so that a high level of service is delivered.
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